Frequently Asked Questions

1. Do I have to live in Canada or Lanark, Leeds, Grenville to access your services?

No, you can live anywhere you want! We are open to everyone.

2. Do I have to produce financials?

No, we are a self-funded clinic and are open to everyone, regardless of income. We are partnered with Scratchpay, which allows for fast and easy payment plans.

3. Am I limited to the number of appointments I can book?

No, if you've got multiple animals we'll spay or neuter them all! We have a maximum number of surgeries per day, but can accommodate multiple pets from the same household on the same day with advanced booking.

4. Where are you located?

We are located at 4099 County Road 29, just north of Brockville (right beside the OPP station!). Scroll down to see the map.

5. What happens if my animal is actually a different gender than I thought?

No problem! Sometimes owners or rescues don't actually know if their animal is a male or a female. If you book a neuter surgery (male) but you actually have a female animal (spay) we will contact you and we will do the right surgery for your animal! If there is a difference in price we will bill you for the extra cost, or refund you the difference.  No sex change operations here!

6. I can't afford the surgery, can I make payments?

No, you can't make payments to the clinic directly, but we have partnered with Scratchpay, a quick and easy payment system that will not affect your credit rating. You can get approved through Scratchpay while you are booking your appointment. It's that easy!

7. Why do I have to pre-pay?

Unlike most spay and neuter clinics, our clinic is completely self-funded. This means we do not receive any government money or subsidies. Because we have to order and pay for our surgical supplies and medications ahead of time, we ask for pre-payment for surgery. This allows us to run a top-notch surgical practice that is safe for your pet.

8. How do I pre-pay?

We will collect a deposit from you at the time of booking. Our preferred payment is through e-transfer to payspay2021@gmail.com. We also accept cash and Scratchpay. If you have pre-paid an appointment and have to cancel (with 48 business hours notice), you can re-book for another time without penalty. If you "no-show" or cancel your appointment a second time, you will forfeit your payment and it will be donated to a rescue. No-showing or cancelling at the last minute does not change our expenses (staffing and supplies), so we will spay or neuter a rescue animal in your place.

9. Why can't I pay with a credit card?

Credit and debit card companies charge the vendor a significant percentage of every sale. Not accepting credit or debit cards helps us pass this savings onto our clients. In order to keep our prices as low as possible, we have chosen to accept e-transfer, cash and Scratchpay only.

10. Why are your prices different than full-service clinics?

Regular veterinary clinics have a much larger overhead than we do. When you only do one thing (spay and neuter) you don't need to have as much space, staff or equipment. We only do surgery on young, healthy animals, so we are not dealing with sick pets who need a lot of extra care. Any animal that is older, or has medical complications, will need to be spayed or neutered at their regular veterinary clinic. This allows us to keep the prices lower, and we pass that on to the client.

The Difference Between Spay/Neuter Clinics and Full Service Clinics

11. Do I need to order a cone or a bodysuit?

Your pet will need some type of physical barrier to licking or chewing at the incision site. There are multiple options, just pick one! Most people are familiar with the plastic cone, but there are variations like an inflatable or soft collar. You can use your own cone, or order one from us when you book your surgery. Another option is a one-piece bodysuit. These suits come in multiple sizes for both cats and dogs. They are easy to put on and protect the incision. You can order one from us when you book your surgery.

12. Can I book online?

No, at this time we are only taking appointments through our Surgical Booking Form. Please call 613-345-7729 if you have any other questions.

13. I don't know the gender of my animal. Can you help?

You would be surprised how common this question is! In young animals it can be hard to tell, so don't worry! We can arrange a video call with you, hold your animal up to the camera and we can tell you what gender they are :)

14. Why are spay surgeries more expensive than neuter surgeries?

Neuter surgeries (male cats and dogs) require less time than spay surgeries (female cats and dogs). Neuters do not require an incision into the abdomen, they are more superficial, take less time and generally have fewer complications. The price of surgery is determined by the length of time the surgeon requires and the amount of anesthetic the animal requires.

15. Why do I have to pay cash and exact change for the rabies clinic vaccination?

Our rabies clinics get busy! We have an outdoor rabies clinic for two reasons, Covid and surgeries. In these Covid times, we feel it's much safer for everyone for you to just stay in your car. Inside the clinic, our veterinarians are performing surgery, and a calm and quiet environment is much better for the animals who are recovering. By paying cash and exact change, it reduces the number of times we have to go into the clinic and disturb the animals, and speeds up the whole drive-through process.

16. Do you do vaccines and tick/flea treatments?

No, all vaccines and flea/tick treatments must be done by your regular veterinarian.

17. Why is there a non-refundable deposit?

When we first opened, we did not have a non-refundable deposit policy. For the first 6 months, we had up to 10 no-shows every day. This severely affected our ability to pay our expenses and our staff. We book staff and supplies according to how many patients we have scheduled for the day. Multiple no-shows drive up our expenses which in turn will drive up prices. Our policy is to keep our prices as low as possible, so once we introduced the non-refundable deposit, guess what happened? No more no-shows! Your deposit can be transferred to another date with 48 business hours notice.

18. What if there is a difference between the information on our website or Facebook page and the information when I call the clinic?

The clinic is correct! As much as we try to keep our website and Facebook pages updated, sometimes there is a delay between operating changes at the clinic and the information posted here. If you ever have a question, call the clinic (613-345-7729) and the information given to you over the phone supersedes the information here or on Facebook!

19. Do you take feral cats or rescues?

Yes! We work with many rescues (both cat and dog) and we have a rescue coordinator (Barbara Bacon). If you are a rescue, please contact Barbara directly through the clinic. We also take individual feral cats, just let us know at the time of booking.

20. Our Website

If you can't find something on our website, or something is not clear to you, please let us know!! We all work in the animal world, we are NOT techies! We did not have loads of money to spend on fancy websites and expensive web designers, so we did it ourselves. We're very sorry if you think our website is "sketchy" or "user-unfriendly". That doesn't really help us very much. Please email and tell us how you think we could improve this website masterpiece (well, we think it is), and we will see if our very specific and very inexpensive template allows us to do it. This is only one way that we keep our costs down in order to deliver high quality care at low prices. We look forward to hearing your constructive ideas as we know you want to be part of the solution. Email our media director at: carriephysio@bellnet.ca